Frequently Asked Questions
How long will it take for my order to arrive?
Your order will take a maximum of 3 business days to arrive.
What type of coffee do you offer?
We offer Mexican organic specialty coffee, carefully selected from high-quality coffee-growing regions.
Our coffee is distinguished by its freshness, traceability, and flavor balanced profiles , ideal for different preparation methods.
What impact does my purchase have on communities?
Every purchase directly supports
coffee producers and communities in Oaxaca, promoting responsible practices and fair trade practices. At Santa Pancha, we believe in Coffee with a positive impact from origin to cup.
How can I cancel or modify my order?
You can request cancellation or
Modify your order before it is shipped by writing to us at 📧arodriguezcoffee@hotmail.com.
Once dispatched, the order will no longer be available to be modified
What payment methods do you accept?
We accept all major credit and debit cards.
Where can I contact the team?
You can send us any questions or concerns to the following email: arodriguezcoffee@hotmail.com
How do you recommend preparing coffee?
We recommend preparing our coffee
using methods such as:
French press, Italian coffee maker, Espresso and coffee maker.
For best results, use filtered water and grind the coffee just before brewing.
What makes your coffee different from others?
Our coffee is distinguished by:
Carefully selected origin
Quality processes and guaranteed freshness
Focus on flavor, traceability and experience
We don't just sell coffee: we share an authentic experience.